MLMers: Whose responsibility is customer service?

Let's say customer service means making customers feel special. So much that if they ever need any product that you sell, they look forward to calling you.

Is it your responsibility to provide that kind of customer service, for customers or recruits you brought in? OR

Is keeping every customer feeling special and happy the company's job?

Take the 3-question survey here.

And if you say both you, the rep, and the company, who is responsible for what?

"The opposite of remarkable..."

"...is very good. Very good is an everyday occurrence and hardly worth mentioning." -Seth Godin, Purple Cow.

Where's your remarkable? The product? Your customer service? What's remarkable about what you're offering others?

P.S. If you're Wal-Mart, price is what's remarkable. They can sell vitamins for $5. Doesn't matter they're all synthetic, because so are everyone else's, including those for much more sold by many network marketing companies. Bottom line, you don't compete with Wal-Mart as a direct seller or network marketer.

Health Care Is Not the Problem: We Are Too Fat Is the Problem

The health care debate matters, but no matter what Congress does, America's health is not likely to get any better

Because health care isn't causing the problem: our diet is.

"The American way of eating has become the elephant in the room in the debate over health care," writes Michael Pollan in the New York Times.

"According to the Centers for Disease Control and Prevention, three-quarters of health care spending now goes to treat “preventable chronic diseases.” Not all of these diseases are linked to diet — there’s smoking, for instance — but many, if not most, of them are."

See here for the eye opening piece by Michael Pollan

"There’s lots of money to be made selling fast food and then treating the diseases that fast food causes."

Yes of course WE the PEOPLE decide what to put into our mouths and most of us make terrible choices most of the time. And we pay for them with our sick, fat and tired bodies by the time we're 40.

But it doesn't help that nearly ALL the food that is available is not real food at all, but spicy, addictive food-like substances full of artificial and often toxic ingredients. Artificial food has long shelf life and little nutritive value. But it's cheap.

Like Pollan said, there’s lots of money to be made selling fast food and then treating the diseases that fast food causes. And we the people are going along with it.

Yes, we don't pay for it immediately, but we sure do pay. Don't we?

Health care might even make the problem worse - lulling folks into thinking there's a drug or surgery fix for eating and living habits that are making them sicker and fatter.

Social Media Fad or Revolution?

These are pretty wild statistics. We know a lot of it is so however, whether we travel in these circles much yet, or not. I'm just getting into Twitter.

Doesn't mean every other way of marketing is dead though. Here's what it does mean:

No matter where or how you sell whatever you market, the product needs to be remarkable and worth talking about - by folks who use it. Those who sell it can talk about it too, but we're not trusted the way regular users are. For obvious reasons.

"I hesitated too long" she wrote

Reader Erica made two poignant admissions in response to A simple fix for the economy?

"I hesitated too long to find a job again when I was not successful in NM" and

"I admit that I too made NM look - for new people - like a way out of their financial mess. It didn't work."

Beautifully said. Your take?

P.S. Learn to keep what you have so you don't have to earn as much. Come make history with us - check out the new 5 and 5 wealth experiment.

ClickBank Has a Secret

ClickBank (CB) is one of the oldest and most successful affiliate marketing places online. Many recognized information-selling gurus got their start there (like Frank Kern) and most Internet money-making info programs are run through CB.

Folks bring their online learning products and programs to be presented and picked up by affiliates who try and sell them. And today some 1.2 million hopefuls are affiliates, hoping to sell these products to others. They earn 30-75% of the selling price. I've used CB on and off for almost two years. Very good service.

But there's one little detail that no one selling anything there will ever tell ya...because it's pretty bad. But I will tell you now.

ClickBank's Vice President recently gave an interview and reported these numbers about his company (was in an email from Joel Comm):

1. Clickbank has 1.2 million affiliates (folks who signed up to sell other people's how-to products and programs online).

2. Only 10.9% of the affiliates - 110,000 - make at least 1 sale every 3 months. That means the great majority - 1.09 million of the 1.2 million - don't make any sales at all. So of course they make no money either.

3. Of the 110,000 who make at least one sale every three months, only 1% of them - 1,100 - makes enough money (doing affiliate sales with ClickBank) to earn a living. Not millions - just a living. Almost NO ONE makes any money from their money making programs.(!!) Of course we know who does, don't we?

Are those numbers any different for any well known money-making (traffic generating/niche or Google domination) marketing program on line today?

[BTW, the "success" numbers cited for CB are the same as those for Excel Communications in November, 2004. That was a very successful looking MLM on the outside. I know because I'd worked with them for eight years. In bankruptcy court the true earnings numbers came out - provided by the company. See here.

Anyway, if you're tempted to buy this week's "how to make money, build a huge list, dominate your niche, get ranked on Google etc." because, God knows you DO need and deserve the money, you will likely be happy you passed.

P.S. An alternative to more money? Stop spending it. Especially spending money you don't have (credit card money). Keep what you have. Protect it. Nurture it. I'm doing the new 5 and 5 wealth attraction experiment. You coming? No cost. Ever. Just you building up your own strength and your own power to give.